DocToPlain Privacy Policy

1. Introduction

DocToPlain is a service provided by Besalu Ltd. ("we", "our", or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Who We Are

Besalu Ltd. is the data controller for the personal data collected and processed through the DocToPlain service.

• Registered office: 71-75 Shelton Street, Covent Garden, WC2H 9JG
• Registered in England: Company number 15673760

3. What Data We Collect

We collect and process the following data:

• Account information: Email address and API usage statistics
• Service usage data: Metadata about the documents you convert (file names, sizes, conversion times)
• Payment information: If you upgrade to a paid plan (processed by our payment provider)

We do not store the content of your documents or the converted plain text. All document processing is done in real-time, and we delete all document data immediately after the conversion is complete and the result is returned to you.

4. How We Use Your Data

We use your data for the following purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To process payments and prevent fraud

5. Legal Basis for Processing

We process your data under the following legal bases:

• Performance of a contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
• Consent: You have given clear consent for us to process your personal data for a specific purpose.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under GDPR, you have the following rights:

• The right to access, update or delete the information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent

8. Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are located in: Ireland and the United States of America.

9. Subprocessors

We use the following subprocessors to host our service:

• Salesforce Inc.
• R Software Inc ("Rapid").

We ensure that our subprocessor provides sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of GDPR and ensure the protection of your rights.

10. Security

We value your trust in providing us your personal information, and we are committed to using commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By mail: Besalu Ltd., 71-75 Shelton Street, Covent Garden, WC2H 9JG, England